At Mike Pioneers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product(s) you ordered, please review the following return and refund policy.
1. Return Policy
We accept returns only in the case of damaged or incorrect items. Returns must be requested within 7 days of receiving your order.
To initiate a return:
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Contact us at [email protected] within 7 days of delivery.
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Include your order number, product details, and a description of the issue (damaged or incorrect item).
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Provide clear photos of the item (including packaging if damaged) to support your claim.
If we approve the return request, we will guide you on how to proceed with returning the product. The item must be in its original condition, unused, and with all original packaging.
2. Refund Policy
Refunds are only applicable for damaged or incorrect items. If your return is accepted, a full refund will be issued in the form of cash upon return of the product.
Refunds will be processed within 7 to 10 business days after we receive the returned product and confirm the issue. The refund will be issued via Cash on Delivery, as per the payment method used at the time of purchase.
3. Non-Returnable Products
We do not accept returns or refunds for the following products:
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Products that have been used, opened, or tampered with.
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Products that are not in their original condition or packaging.
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Products purchased more than 7 days after delivery.
4. Exchange Policy
At this time, we do not offer exchanges for products purchased from Mike Pioneers. If you received a damaged or incorrect item, please return it for a full refund.
5. Shipping and Return Costs
Shipping and return costs will be borne by the customer unless the return is due to a product defect or error on our part.
6. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Email: [email protected]